Privacy Policy

3.1 Account and User Information

• Full name
• Email address
• Company/organization name
• Job title and role
• Phone number (optional)
• Login credentials (encrypted and hashed)
• Multi-factor authentication data (if enabled)

3.2 Brand and Business Data

• Your brand name and website URL
• Official website content (pages, metadata, structured data)
• Social media profiles and public posts
• Business descriptions and service offerings
• Product information and descriptions
• Competitor brand names and URLs (if you provide them)
• Public reviews, ratings, and online mentions
• Google Business Profile information (if provided)
• Press releases and public articles about your brand

Important: We only analyze publicly available information unless you explicitly provide access to internal documents.

3.3 Internal Documents and Assets (Optional)

• Internal marketing decks and presentations
• Product documentation
• User stories and case studies
• Brand guidelines
• Campaign materials
• Strategic documents

These assets are used exclusively to benchmark your brand knowledge against AI model outputs and improve your visibility strategy.

3.4 Platform Usage Data

• IP address and device information
• Browser type and operating system
• Session duration and activity logs
• Dashboard interactions and feature usage
• Pages viewed and navigation patterns
• Files or documents uploaded
• Search queries within the platform
• API usage logs (if applicable)

3.5 AI-Generated Analytics and Reports

• Multi-LLM visibility scores (ChatGPT, Gemini, Perplexity, etc.)
• Brand ranking positions in AI answers
• Sentiment analysis and perception metrics
• Competitor performance benchmarks
• Brand authority and trust indicators
• Content recommendations and prompt suggestions
• Visibility improvement roadmaps
• Historical tracking data and trend analysis
• Audit reports and strategic recommendations

3.6 Communication with GEO Strategists

• Email correspondence and chat messages
• Strategy consultation notes
• Feedback and action plans
• Shared screenshots or documents
• Meeting recordings (only with explicit consent)

3.7 Cookies and Tracking Technologies

• Essential session cookies
• Analytics and performance cookies
• User preference cookies
• Heatmaps and interaction tracking
• Error logging and crash reporting

4.1 To Provide Core Geogle Services

• Conduct multi-LLM brand visibility audits
• Track real-time AI rankings and mentions
• Generate sentiment and competitive analysis
• Create brand intelligence reports
• Provide AI-driven content recommendations
• Enable Human GEO Strategist consultations
• Deliver personalized improvement strategies

Geogle cannot function without this data.

4.2 To Improve Platform Performance

• Enhance AI ranking algorithms
• Improve visibility scoring accuracy
• Refine sentiment detection models
• Optimize competitor benchmarking
• Train internal analytics systems

4.3 To Communicate With You

• Send platform updates and feature announcements
• Deliver scheduled reports and alerts
• Provide security notifications
• Share strategic recommendations
• Communicate billing and subscription information
• Send promotional content (with consent)

4.4 For Security and Compliance

• Detect unauthorized access and fraud
• Prevent platform abuse
• Enforce Terms of Service
• Comply with Malaysian PDPA and applicable laws
• Respond to legal requests

6.1 With Human GEO Strategists

Your dedicated strategists access only the data necessary to:

• Validate AI audit results
• Develop strategic recommendations
• Prioritize visibility actions
• Provide expert consultation
• Align strategies with business outcomes

All strategists are bound by strict confidentiality agreements.

6.2 With Service Providers

We may share data with trusted third-party providers who assist with:

• Cloud infrastructure and hosting
• Analytics and performance monitoring
• Email and communication services
• Customer support tools
• Payment processing
• Security monitoring

All providers operate under data processing agreements and confidentiality obligations.

6.3 With Your Organization

We share reports and insights with authorized representatives from your company:

• AI visibility audit results
• Competitive analysis reports
• Strategic recommendations
• Campaign performance data
• Dashboard access for team members you authorize

6.4 Aggregated and Anonymized Data

We may use aggregated, de-identified data for:

• Industry benchmarking reports
• Platform improvement and research
• Marketing materials

6.5 Legal and Regulatory Disclosure

We disclose information only when legally required:

• Court orders or legal processes
• Law enforcement requests
• PDPA compliance obligations
• Protection of legal rights

We never sell or rent your data to third parties.

8.1 Technical Safeguards

• Industry-standard encryption for data in transit and at rest
• Secure authentication with password hashing
• Optional multi-factor authentication
• API security and rate limiting
• Automated vulnerability scanning
• Access logs and activity monitoring

8.2 Organizational Safeguards

• Role-based access controls
• Mandatory strategist confidentiality agreements
• Regular security audits and compliance reviews
• Employee privacy and security training
• Data breach response protocols

8.3 Infrastructure Protection

• Firewall and intrusion detection systems
• DDoS protection
• Regular security updates and patches
• Secure backup and disaster recovery systems
• Isolated customer data environments